Hi, I'm Francisco.
Technology & Operations professional who turns operational problems into usable products and systems.
Based in the Okanagan, BC — I connect technical systems with operational reality. From enterprise-scale process design to building and shipping my own SaaS product, I execute across the full spectrum.
My background spans enterprise systems, IT support, product ownership, and service operations — built across multiple industries and applied daily in Canadian environments.
Targeting operations support, IT, and technical roles in BC — including arts and cultural organizations — open to remote and hybrid arrangements across Canada.
Open to immediate contribution — operations, IT support & systems roles in Canada
I bring cross-functional depth: infrastructure understanding, process design, and product thinking — and I execute without losing momentum.
How I Create Value
- Operational Reliability: I protect delivery in Canadian environments where time, compliance (PIPEDA, provincial standards), and people matter.
- Problem-to-Product Thinking: I identify root causes, define the solution, and ship it — from internal tools to a live, revenue-generating SaaS product.
- Execution Under Pressure: Comfortable moving between frontline service reality and structured system design without losing momentum or quality.
Also fluent in arts environments
I understand how theatres, festivals, and production companies operate — from the stage to the back office. IT roles in arts organizations benefit from someone who speaks both languages.
Ticketing systems · Production infrastructure · CRM for seasons · Audition platforms
My Working Method
I don't rely on guesswork. I use a repeatable structure to navigate ambiguity, ensuring every decision is backed by insight and aligned with business constraints.
Selected Work (From Operations to Product)
These projects show how I move from operational problems to structured decisions, prioritization, and execution.
Enterprise Product & Technology Background
Experience developed in large-scale environments prior to relocating to Canada. My background in QA, Product Ownership, systems analysis, and process optimization creates the foundation for my operational reliability today.
The Discipline to Build
"Technical sharpness requires continuous curiosity.
I use real-world downtime to explore and prototype ideas—ensuring my skills are ready when the next challenge arrives."
Experience Timeline
My profile is a blend of specialized technical experience and current, on-the-ground adaptability in Canada.
Current: Operations & Service (Canada)
Focus: Reliability, Setup, and Service Support.
- Service Execution: Bartending and service at 15 Park Bistro, maintaining speed and accuracy during peak hours.
- Operational Setup: Responsible for morning coffee station setup and opening protocols, ensuring the venue is ready for business.
- Team Support: Identified scheduling friction and proposed a simple tool to help the team visualize shifts better.
Education & Technical Foundation
I combine formal engineering training with specialized certifications in systems and product management. This foundation is focused on applied problem-solving and technical decision-making rather than theoretical concepts.
Formal Education
- Industrial Engineering (IT Project Management focus)
Universidad Andrés Bello (in progress) - Diploma in Network and Connectivity Technology
UCINF
Certifications & Technical Foundation
Scrum Product Owner Professional (CertiProf)
- AWS Cloud Practitioner— foundational cloud concepts applied to system evaluation and product decision-making
Oracle Database Foundations (Oracle)
Agile Project Management with Jira (Atlassian)
- Detailed credentials available upon request.
Location & Availability
- Current Base: Osoyoos, British Columbia.
- Coverage Area: Southern Okanagan — Osoyoos, Oliver, Penticton, Kelowna. Open to remote and hybrid roles anywhere in Canada.
- Target Roles: Operations Support, IT Support (Tier 2/3), Systems Analyst, Technical Operations, QA · Arts & Cultural Organizations (IT) — environments where reliability and structured problem-solving matter.
- Work Authorization: Authorized to work in Canada.
Ready to Contribute — Now
I'm actively looking for environments where I can apply my technical and operational background directly. No lengthy onboarding needed — I assess systems quickly, identify the bottlenecks, and start contributing on day one.
Particularly interested in operations, IT support, systems improvement, and process optimization roles — where Canadian standards, PIPEDA compliance, and reliable execution define the bar.
Contact
If you need someone who combines technical understanding with operational reliability, let's talk.