Hi, I'm Francisco.
Implementation Consultant — Systems Configuration & QA Testing. I turn business processes into working systems.
Over 16 years in telecom, banking and contact-centre operations, I have gathered requirements, configured and integrated platforms, tested what ships, and supported users until the change sticks. I started on the technical side — device testing, provisioning, billing configuration and QA — so I can go deep into configuration and data, and I learn new platforms fast. Bilingual English/Spanish, based in Vancouver, BC.
How I create value
16 years across enterprise IT, process design, and product — I reduce ambiguity, align teams, and deliver systems that hold up under real operational conditions.
IT operations & compliance
Systems analysis, IT support, and process design with explicit attention to PIPEDA and Canadian provincial standards — not assumed, applied.
Product ownership & delivery
Backlog ownership, stakeholder alignment, and sprint execution — including building and shipping a SaaS product from zero in a solo PO + dev capacity.
Process improvement
Identifying root causes in operational workflows and designing structured fixes — across contact centers, logistics, scheduling, and enterprise platforms.
I understand how theatres, festivals, and production companies operate — from the stage to the back office. IT roles in arts organizations benefit from someone who speaks both languages.
How I work
A repeatable structure for navigating ambiguity — every decision grounded in operational data, scoped against real constraints, and validated before scaling.
Understand context
I start by identifying the real user pain points, gathering operational data, and understanding the ground-level reality before proposing any solution.
Frame constraints
I define the boundaries early — compliance risks, technical limitations, budget, and effort — to ensure solutions are feasible and realistic.
Prioritize & decide
Using frameworks like MoSCoW, I force trade-off conversations to focus resources on what drives immediate value and operational continuity.
Execute & validate
I move to delivery with MVPs and pilots, iterating based on real-world feedback to refine the system and ensure it solves the core problem.
Selected work
Case studies spanning process redesign, internal tooling, AI integration, and product strategy — each showing the decision trail from problem to shipped outcome.
Enterprise product & technology
16 years delivering enterprise technology inside a major telecom operator (Entel, Chile) — from software QA through business support systems (BSS: billing, product catalog, service provisioning) to product ownership of enterprise platforms — plus contact center platforms, cloud infrastructure, AI integration, and agile delivery.
Telecom & Enterprise Systems (BSS)
Business Analysis & Product
Data & Reporting
Integration & Automation
QA & Release Management
Operations, Monitoring & DevOps
The discipline to build
"Technical sharpness requires continuous curiosity. I use real-world downtime to explore and prototype ideas — ensuring my skills are ready when the next challenge arrives."
My profile combines technical experience, operational coordination, and hands-on adaptability gained while living and working in Canada.
Bridging 16 years of IT and product experience into the Canadian market. Systems thinking, process rigor, and cross-functional execution are transferable — and actively being applied in BC operations roles while targeting the next IT or PO position.
Current: QA & Implementation (Canada)
Hands-on QA practice and systems work on live products.
Chilean craft beer discovery platform · side project. Risk-based QA for a pre-launch platform: 144 test cases executed so far across the highest-risk areas, 24 defects reported, and ISTQB test reports. AI agents ran test sessions in parallel; I designed the plan, reviewed the cases and verified every defect manually. Read the case →
Enterprise Track: Telecommunications & Systems (Chile)
16 years at national scale — from device testing and BSS configuration to QA and Product Ownership.
Entel Call Center S.A. · Innovation & Digital Transformation · Santiago, Chile. Official title: Digital Transformation Analyst. Product Owner for two Scrum teams (Chile and Peru), owning the backlog for the contact centre’s internal systems. Designed and led CART, a service model for HR operations — single intake, classification, impact-based prioritization, routing and SLAs — and implemented it in SmartBackOffice with three integrations (IRIS, Botmaker, Salesia), reaching 100% user adoption after a three-week parallel run. Tested REST APIs in Postman for a purchase-order lookup automation, and built SQL and Power BI reporting to measure the impact of digital initiatives.
MB Solutions Latam · Chile. Supported production applications for corporate clients: reproduced and diagnosed incidents, traced root causes with SQL in transactional databases, and kept users informed until closure.
Accenture Chile · Santiago. Analysis, development, testing and deployment of applications for telecom and banking clients. For a banking/investments client, developed PHP (Laravel) features, implemented SQL stored procedures used by .NET applications, and executed production deployments. For a telecom client, analysed billing incidents in production and tracked defects to closure in Jira. Maintained technical documentation and supported incident resolution.
Allware SpA · Santiago, Chile. Billing Configuration Specialist — configured and tested plans, tariffs and charging rules in Nokia BSCS, validating rating and billing outputs with SQL, Unix shell and AWK. Provisioning Analyst — validated provisioning flows between commercial systems and the network. Device Testing Technician — functional and compatibility testing of mobile devices before commercial launch.
Applying my IT and operations background to optimize digital systems, automate administrative processes, and strengthen the organization's technology infrastructure as a volunteer board member.
Education & technical foundation
Formal engineering training combined with 14 verified credentials across AI, product, data, and operations — active and up to date.
Formal Education
- Bachelor of Industrial Engineering (in progress)
Universidad Andrés Bello, Chile · Expected 2027 - Three-year Diploma, Industrial Control
IACC, Chile, 2025 · WES-verified Canadian equivalent - Two-year Diploma, Network and Connectivity Technology
UCINF, Chile, 2012 · WES-verified Canadian equivalent
Industrial Control — Título de Técnico Superior
Connectivity and Networks Technology — Título de Técnico Superior
Location & availability
Vancouver, BC.
Open to relocating anywhere in Canada. Hybrid roles in Metro Vancouver and remote roles across Canada.
Implementation Consultant / Specialist · HR Systems & HRIS Implementation · Systems Analyst · QA Analyst / Tester · Technical Operations.
Ready to contribute — now
I'm actively looking for environments where I can apply my technical and operational background directly. No lengthy onboarding needed — I assess systems quickly, identify the bottlenecks, and start contributing on day one.
Particularly interested in operations, IT support, systems improvement, and process optimization roles — where Canadian standards, PIPEDA compliance, and reliable execution define the bar.