Hi, I'm Francisco.
IT Operations & Product Owner professional with 15+ years designing systems, leading process improvement, and shipping product across enterprise environments.
Based in BC — I bring technical depth, operational rigor, and product ownership experience into BC-based IT and operations roles. Background spans QA, systems analysis, telecom BSS platforms (billing, provisioning, product catalog), cloud, and building a live SaaS product from zero.
How I create value
15 years across enterprise IT, process design, and product — I reduce ambiguity, align teams, and deliver systems that hold up under real operational conditions.
IT operations & compliance
Systems analysis, IT support, and process design with explicit attention to PIPEDA and Canadian provincial standards — not assumed, applied.
Product ownership & delivery
Backlog ownership, stakeholder alignment, and sprint execution — including building and shipping a SaaS product from zero in a solo PO + dev capacity.
Process improvement
Identifying root causes in operational workflows and designing structured fixes — across contact centers, logistics, scheduling, and enterprise platforms.
I understand how theatres, festivals, and production companies operate — from the stage to the back office. IT roles in arts organizations benefit from someone who speaks both languages.
How I work
A repeatable structure for navigating ambiguity — every decision grounded in operational data, scoped against real constraints, and validated before scaling.
Understand context
I start by identifying the real user pain points, gathering operational data, and understanding the ground-level reality before proposing any solution.
Frame constraints
I define the boundaries early — compliance risks, technical limitations, budget, and effort — to ensure solutions are feasible and realistic.
Prioritize & decide
Using frameworks like MoSCoW, I force trade-off conversations to focus resources on what drives immediate value and operational continuity.
Execute & validate
I move to delivery with MVPs and pilots, iterating based on real-world feedback to refine the system and ensure it solves the core problem.
Selected work
Case studies spanning process redesign, internal tooling, AI integration, and product strategy — each showing the decision trail from problem to shipped outcome.
Enterprise product & technology
15 years delivering enterprise technology inside a major telecom operator (Entel, Chile) — from software QA through business support systems (BSS: billing, product catalog, service provisioning) to product ownership of enterprise platforms — plus contact center platforms, cloud infrastructure, AI integration, and agile delivery.
Telecom & Enterprise Systems (BSS)
Business Analysis & Product
Data & Reporting
Integration & Automation
QA & Release Management
Operations, Monitoring & DevOps
The discipline to build
"Technical sharpness requires continuous curiosity. I use real-world downtime to explore and prototype ideas — ensuring my skills are ready when the next challenge arrives."
My profile combines technical experience, operational coordination, and hands-on adaptability gained while living and working in Canada.
Current: Hospitality, Operations & Facilities (Canada)
Focus: Guest Experience, Site Readiness, Service Excellence — trusted with renewed seasonal contracts and independent operation.
Re-engaged on a new seasonal contract after a year of consistent, high-quality service across resort hospitality roles. Maintain pool-area readiness, presentation, and guest comfort to high resort standards during peak high-traffic periods.
Host open karaoke nights — managing song flow, sound equipment, and stage energy while helping guests feel confident performing. Live event coordination in front of a real audience, every week.
Full-time seasonal bar, café, and banquet/event service at a high-end beach resort. Earned management's trust to operate independently during high-volume shifts, and identified scheduling and coordination inefficiencies — proposing practical, team-level solutions.
Maintained a lounge and three-story lodging facility to hygiene compliance standards, assisted kitchen operations, and set up weekly karaoke events — first Canadian work experience.
Bridging 15 years of IT and product experience into the Canadian market. Systems thinking, process rigor, and cross-functional execution are transferable — and actively being applied in BC operations roles while targeting the next IT or PO position.
Enterprise Track: Telecommunications & Systems (Chile)
15 years at national scale — from software QA to BSS configuration to Product Owner.
Entel · Santiago, Chile. Owned the backlog and roadmap for enterprise systems serving a 6,500+ employee telecom operator. Led two international Scrum teams (Chile & Peru), coordinated API integrations including SAP SuccessFactors, and drove process automation that increased operational efficiency by 40%.
MB Solutions Latam · Chile. Application support across Linux and SQL platforms for telecom clients, with AWS deployments and Pandora FMS monitoring. Reduced recurring issues by 25% through root cause analysis.
Accenture · Chile. Requirements, data validation, and system integration testing (SQL, Postman) for large-scale core banking implementations. Improved reporting delivery time by 35% with PowerShell automation.
Allware (IT services for Entel) · Santiago, Chile. Configured products, tariffs, and billing rules in Nokia BSCS plus provisioning and product catalog platforms. Ran controlled production releases with rollback procedures and overnight implementation windows, analyzed 2G/3G/LTE network data quality with Splunk, and automated national-scale regulatory reporting (SUBTEL). Reduced production defects by 15%.
Applying my IT and operations background to optimize digital systems, automate administrative processes, and strengthen the organization's technology infrastructure as a volunteer board member.
Education & technical foundation
Formal engineering training combined with 14 verified credentials across AI, product, data, and operations — active and up to date.
Formal Education
- Industrial Engineering (IT Project Management focus)
Universidad Andrés Bello (in progress) - Diploma in Network and Connectivity Technology
UCINF
Industrial Control — Título de Técnico Superior
Connectivity and Networks Technology — Título de Técnico Superior
Location & availability
BC, Canada.
Open to opportunities across BC — preferably Vancouver and the Metro Vancouver tech & arts ecosystem. Remote and hybrid roles anywhere in Canada also considered.
Operations Support, IT Support (Tier 2/3), Systems Analyst, Technical Operations, QA · Arts & Cultural Organizations (IT).
Closed work permit — employer-specific. Eligible for employer-sponsored permit change.
As a Chilean national, eligible for LMIA-exempt work permit under the Trans-Pacific Partnership agreement. How to apply ↗
Upon completing Industrial Engineering degree, eligible for open work permit under Canada–Chile Free Trade Agreement. How to apply ↗
Ready to contribute — now
I'm actively looking for environments where I can apply my technical and operational background directly. No lengthy onboarding needed — I assess systems quickly, identify the bottlenecks, and start contributing on day one.
Particularly interested in operations, IT support, systems improvement, and process optimization roles — where Canadian standards, PIPEDA compliance, and reliable execution define the bar.